A: Your order should be with you within 2-3 working days a maximum of 14 working days from the date order depending on delivery destination.
Q: Can i choose my delivery time/date?
A: There isn’t a facility that currently offers this options.
Q: I haven’t received a confirmation email
A: An automatic email would have been sent to the email address that was submitted. If a confirmation email is not received within 24hours of the order being placed please contact us at firstname.lastname@example.org
Q: What payment methods can i use?
A: We only accept PayPal
Q: It is asking for a security code. Where can I find this?
A: The card security code is the last three digits on the signature strip the reverse your credit card.
Q: It is asking for an issue number but I do not have one.
A: This is usually only applicable to debit cards i.e Solo, please ignore this box if it is not applicable to you.
Q: When will the payment be taken from my account?
A: Payments will be taken when you place the order.
Q: How can i track my order?
A: To track your order please check the tracking number provided with your order or contact us at email@example.com
Q: How will my order be delivered?
A: It will be delivered by royal mail or by other couriers.
Q: I will not be home is it possible to deliver my parcel to my work address or an alternative?
A: Yes. You are able to specify an alternative address for delivery.
Q: How do I know if stock is available?
A: If the item you have ordered is unavailable or temporarily out of stock, we will endeavour to contact you via email or SMS message as soon as possible.
Q: How do I know what size to order my clothing or footwear in?
A: Please refer to our size chart.
Q: Can I get exchanges or refunds?
A: Please refer to the return policy.